Frequently Asked Questions

IS THE WEBSITE TRUSTWORTHY?
Yes, our website has an SSL security certificate, ensuring transaction encryption and the protection of your information.

We work in partnership with secure payment platforms. We do not have access to your payment details.

If you have any questions, please contact us via email: contato@lojamaribu.com.

DO ALL PURCHASES INCLUDE A TRACKING CODE?
Yes, all purchases include a tracking code.

WHEN WILL I RECEIVE MY TRACKING CODE?
The tracking code is sent to your email within up to 3 business days after the order has been processed.

If you do not receive the code within this period, please send an email to contato@lojamaribu.com with your order number.

MY TRACKING CODE IS NOT SHOWING ANY INFORMATION
There may be a period without updates during transport between countries. The code will be updated as soon as there is a transfer.

Rest assured, your order is on its way.