Returns & Refunds Policy
Returns & Refunds Policy
At Maribu, we want your shopping experience to be simple, safe and satisfying. All our policies follow UK consumer protection laws (Consumer Rights Act 2015 & Consumer Contracts Regulations 2013).
Cancellation and Returns
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You have the right to return any product within 14 days of receiving it, without giving a reason.
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Refunds will be made using the same payment method within 14 days of receiving the returned item.
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Express delivery costs are non-refundable.
Faulty Products
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If an item arrives damaged or faulty, we will replace it at no cost or issue a full refund.
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You must notify us within 30 days of receipt.
Items Not Eligible for Return
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Personal/hygiene products (e.g. make-up, skincare, health accessories) that have been opened or used.
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Sale or clearance items, unless faulty.
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Personalised products.
Simple Return Process
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Request a return by emailing with your order number.
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Receive return instructions and the return address.
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Send the product back in its original packaging and with tags (where applicable).
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Your refund or exchange will be processed within 14 days of receipt.
Shipping Costs
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Non-faulty product: return costs are the customer’s responsibility.
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Faulty or incorrect product: all return shipping costs are covered by us.